Effect of Induction Training on Employees’ Performance at the National Social Security Fund in Mbeya City, Tanzania

Abstract

This study aimed to assess the effect of induction training on employees’ performance at the National Social Security Fund (NSSF) in Mbeya City, Tanzania. The quantitative approach was used in this study, and the research design used was an explanatory. The population under this study consisted of Regional Managers, Administrators, Heads of Departments, and employees. The sampling techniques used in this study were purposive, which amounted to 24 respondents. Data were collected through surveys, whereby questionnaires with a five-point scale were used. Data were analysed using Statistical Package for Social Science (SPSS) version 20. The study findings indicated that majority of respondents believed that after receiving sufficient induction training that addressed Organisational culture and values as affirmed by (87.5%), policies and procedures (87%), job-specific tasks and responsibilities (91.7%), safety and compliance regulations (83.3%), problem-solving and decision-making abilities (96%), employees met their set targets. The study recommends that, to optimise efficacy, the management of the National Social Security Fund, Mbeya ought to guarantee that induction training strategies focus on increasing employees’ motivation to attain outstanding performance in addition to aligning with productivity goals.